How can we help?

Answers to the most common questions about Fruitly – on iPhone, Mac and the web.

Getting started

What Fruitly is and how to begin

  • Fruitly is an AI assistant: it answers questions, researches the web, writes, creates documents, presentations and websites, and keeps you up to date with Squeezes.

    Our model runs on our own servers in Austria.

  • In the app for iPhone and Mac, and in your browser at fruitly.ai. With the same account, your chats, Squeezes and settings stay in sync on all your devices.

  • Enter your name, email address and a password. We email you a 6-digit code to confirm your account. In the app you can also sign in with Apple.

Chatting

Thinking levels, web search, files, documents, websites

  • They set how carefully Fruitly thinks: None answers right away, Quick thinks briefly, Balanced thinks when it helps, and Thorough thinks longer for harder problems. Choose it next to the message field.

  • Yes. Add files or images with the plus next to the message field, and Fruitly takes them into account.

  • Just ask, for example “Make this a PDF” or “Create a presentation about …”. Fruitly creates PDF, Word, Excel and PowerPoint files you can preview and download.

  • Yes. Describe the website you want – Fruitly builds it and shows you a live preview you can keep refining.

Squeezes

Research on a schedule, as a short edition

  • A Squeeze researches for you on a schedule – for example the most important business news every morning – and brings the result as a short edition with a headline, a summary, pictures and sources.

  • Switch to Squeezes at the top of the sidebar and choose New Squeeze – or just say it in a chat, like “Every morning at 7, the most important AI news.” You choose the topic, the time and how often it runs.

  • Under Settings › Squeezes, or from the menu in any edition. Up to ten Squeezes can be active at a time.

  • Yes. You can ask questions in every edition – Fruitly answers using the edition’s sources.

Memory and personalization

What Fruitly remembers and how it answers

  • Fruitly can remember helpful details from your chats so later answers fit better. Under Settings › Memory you see every note, can delete them or turn Memory off entirely.

  • Yes, under Settings › Personalization: tell it about yourself and describe how answers should sound.

Account and security

Signing in, passwords, deleting your account

  • When you sign in on a new device, we ask your other signed-in devices. Tap “Yes” and you’re in right away – or enter the code from the email instead. Tap “No” if it wasn’t you.

  • Tap “Forgot password?” when signing in. We email you a link to choose a new password. For your security, you’re then signed out on all devices.

  • Under Settings › Account › Delete Account. We then delete your account and everything in it right away. This can’t be undone.

    If you don’t use your account for 24 months, we email you and delete it 30 days later – unless you sign in before then.

  • Under Settings › Account › Email, choose “Change”. Enter the new address and your password; we send a code to the new address. Once you enter it, you sign in with the new address. Your old address gets a note about the change.

  • Under Settings › Data Controls, choose “Export Data”. You get a ZIP file right away with everything we store about your account: your account and consents, all chats (as JSON and as readable text files), attached files, documents, websites, Squeezes, Memory, usage and support requests – including what you deleted in the last 30 days.

    We only create the file when you ask for it and keep no copy.

Privacy and AI

Training, deleting, the AI Detector

  • Only if you allow it: under Settings › Data Controls with “Improve the Service”. It’s off by default, and you can turn it off again at any time.

  • It disappears from all your devices right away. We keep a separate copy for 30 days so we can look into abuse – then it’s deleted for good. Chats you keep stay stored.

  • On our own servers in Austria. Your chats never go to another AI provider. All details are in the Privacy Policy.

  • With our AI Detector at fruitly.ai/detector. Every answer from Fruitly carries an invisible watermark that the detector finds.

    The result is most certain for whole paragraphs – from about 150 to 200 words. Heavily paraphrased or translated texts often aren’t recognized anymore, and “not detected” doesn’t prove a person wrote the text.

Plans and usage

Free, Plus, Pro and your usage

  • Free: chats with web search, Memory and custom instructions, one Squeeze. Plus: more replies, longer thinking, several Squeezes, documents and websites. Pro: the most replies, deep research and priority when it’s busy.

  • Under Settings › Usage – for today, this month and overall, with a history.

  • Write to us via Settings › Contact Support – we’ll switch your plan for you.

Still have questions?

We’re here for you – fastest right from the app. We answer by email.

Settings › Contact Support · info@fruitly.net